What are the bKash and Nagad helpline numbers?

Published guidance gives 16247 as bKash’s helpline and 16167 as Nagad’s. Nagad also lists a separate longer number for calling from outside the country.

🚨 The most important point is about direction: you call the helpline, it does not call you. Fraudsters often call from numbers that look like a helpline, because caller ID is not hard to spoof. The number shown on an incoming call proves nothing.

So the rule is simple: if a call feels wrong, hang up and ring the helpline yourself to ask whether there is really a problem. No genuine institution minds, and the scam collapses at that one step.

Having the relevant details ready speeds the call up — transaction ID, date and time, amount and the numbers involved. Note the reference number of each conversation too; it helps if the complaint has to go further. Saving the helpline in your contacts now also removes the temptation to search for it in a hurry later, which is exactly when a fake number is easiest to fall for.

Sources:

• Guide to using a bKash account
• Guide to using a Nagad account