What do I do if I forget my mobile money PIN?

Both are possible. Published guidance says bKash offers a “Forgot PIN” option in the app, or you can dial *247#, choose reset PIN and give your national ID number and date of birth. Nagad has a similar option in its app, or you can call its helpline on 16167.

The essential step is the same in both: identity is verified before a PIN is reset. So keep your national ID details to hand, and the process has to be done by the person the account belongs to.

🚨 This is where the biggest security risk hides. Fraudsters frequently call offering to “reset your PIN” and ask for a verification code or details. The genuine process requires telling nobody anything — it happens in the app, or on the provider’s own helpline, which you called.

When setting the new PIN avoid a birth year, a sequence or a repeated digit, and do not write it down anywhere. After changing it, a small transaction is a reasonable way to confirm everything works.

Sources:

• Guide to using a bKash account
• Guide to using a Nagad account